关于投诉的英语对话-当前看点

2023-06-02 10:51:26 来源:万能知识网


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关于投诉的英语对话--西安美联英语顾客投诉I’ve got a complaint to make.我有问题要投诉。  These aren"t the things we ordered.这些货不是我们要的。  Nearly all of them were broken.几乎所有的货都坏了。  To be honest, I find this quite unsatisfactory.老实说,我对这次供货很不满意。要求退货I would like to return this dress.我想退掉这件衣服。  Can I get a refund? 可以退款吗?商家回应What is the problem?有什么问题?  Can I take your reference number, please?请问您的发货号是多少?  Do you have the receipt?您有收据吗?  We can replace them for you immediately.我们会立即为您更换。  I can help you find the right size.我可以帮您调换尺码。  Send them back to us, and we" II refund the full cost.给我们送回来吧,我们将退还所有费用。  To show you our appreciation, we"ll take 25% off your bill.为表示我们的诚意,我们将免除您25%的账单金额。情景对话对话场景:总台接到投诉电话后安抚顾客,表示立即退换商品,同时让出折扣平息顾客的怒气  句型重点:投诉的说法,道歉,安慰。  Receptionist:This is Office Supplies,Mary speaking.  How may I help you?接待员:办公用品公司,我是玛丽。您需要什么帮助吗?  Assistant:I’d like to make a complaint about a recentdelivery.助理:我想就近期的一次发货提出投诉。  Receptionist:Can I take your reference numberplease?接待员:能告诉我您的发货号吗?  Assistant: It’s W3Z 9A5.助理:是W3Z 9A5。  Receptionist:And your name,please?接待员:请问您的姓名是?  Assistant:This is Jane calling,from ABC Publishing助理:我是ABC出版社的简。  Receptionist:And what is the problem,Jane?接待员:有什么问题,简?  Assistant:The light bulbs that I ordered for thedepartment were delivered today, and nearly all of themwere broken.助理:今天我收到了为部门订购的灯泡,但几乎所有的灯泡都坏了。  Receptionist:I’m so sorry about that. If you let meknow how many are broken,we can replace them foryou immediately.接待员:非常抱歉。如果您能告诉我受损灯泡的数量,我们会立即为您更换。  Assistant:Let’s see... that’s seventy一five light bulbs.  To be honest,I find this quite unsatisfactory. If this happens again,I’m going to have to find anothersupplier.助理:让我看看有75个。老实说,我对这次供货很不满意。如果再次发生此类事情,我就得另找供货商了。  Receptionist:Again,my apologies. To show you ourappreciation for your business,we’ll take 25% off yourbill.接待员:我再次表示歉意。为表示我们对贵公司的感谢,我们将免除您25%的账单金额。  Assistant:Thank you.助理:谢谢。  Receptionist:You’re welcome.接待员:不用谢。 以上是西安美联英语学校小编为大家整理关于投诉的英语对话内容。
关键词: 接待员
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