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“商务对话”以适应职场生活的商务英语口语对话为目的，内容涉及到商务活动的多个方面。商务英语更多地是传授一种西方的企业管理理念、工作心理，如何和外国人打交道，如何和他们合作、工作的方式方法等等。南昌美联英语小编为您整理：处理投诉的英语情景对话。处理投诉的英语情景对话-顾客投诉　　I"ve got a complaint to make.　　我有问题要投诉。　　These aren"t the things we ordered.　　这些货不是我们要的。　　Nearly all of them were broken.　　几乎所有的货都坏了。　　To be honest, I find this quite unsatisfactory.　　老实说，我对这次供货很不满意。　　处理投诉的英语情景对话-要求退货　　I would like to return this dress.　　我想退掉这件衣服。　　Can I get a refund?　　可以退款吗，　　处理投诉的英语情景对话-商家回应　　What is the problem?　　有什么问题，　　Can I take your reference number, please?　　请问您的发货号是多少，　　Do you have the receipt?　　您有收据吗？　　We can replace them for you immediately.　　我们会立即为您更换。　　I can help you find the right size.　　我可以帮您调换尺码。　　Send them back to us, and we"ll refund the full cost.　　给我们送回来吧，我们将退还所有费用。　　To show you our appreciation, we"ll take 25% off your bill.　　为表示我们的诚意，我们将免除您25%的账单金额。　　处理投诉的英语情景对话-情景对话　　　　对话场景：总台接到投诉电话后安抚顾客，表示立即退换商品，同时让出折扣平息顾客的怒气。　　句型重点：投诉的说法，道歉，安慰。　　Receptionist: This is Office Supplies, Mary speaking.How may I help you?　　Assistant: I"d like to make a complaint about a recent delivery.　　Receptionist:Can I take your reference number,please?　　Assistant: It"s WK 9A5.　　Receptionist: And your name, please?　　Assistant: This is Jane calling, from ABC Publishing.　　Receptionist: And what is the problem, Jane?　　Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.　　Receptionist: I"m so sorry about that. If you let me know how many are broken, we can replace them for you immediately.　　Assistant: Let"s see…that"s seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I"m going to have to find another supplier.　　Receptionist: Again，my apologies. To show you our appreciation for your business, we"ll take 25% off your bill.　　Assistant: Thank you.　　Receptionist: You"re welcome.　　接待员：办公用品公司，我是玛丽。您需要什么帮助吗？　　助理：我想就近期的一次发货提出投诉。　　接待员：能告诉我您的发货号吗？　　助理：是WK 9A50　　接待员：请问您的姓名是？　　助理：我是ABC出版社的简。　　接待员：有什么问题，简？　　助理：今天我收到了为部门订购的灯泡，但几乎所有的灯泡都坏了。　　接待员：非常抱歉。如果您能告诉我受损灯泡的数量，我们会立即为您更换。　　助理：让我看看……有75个。老实说，我对这次供货很不满意。如果再次发生此类事情，我就得另找供货商了　　接待员：我再次表示歉意。为表示我们对贵公司的感谢，我们将免除您25%的　　账单金额。　　助理：谢谢。　　接待员：不用谢。　　以上就是：处理投诉的英语情景对话。南昌美联英语搜罗各种商务英语情景对话，助你完成由菜鸟到高手的完美蜕变，汇集经典、全面、实用的商务英语会话表达。